Refunds/Returns

Due to the nature of our products, we are unable to process returns. This means that all purchases are final. We value your understanding on this matter. This also applies to shipping-related delays or carrier issues. Once an order has been fulfilled and handed off to the shipping carrier, delivery timelines are outside of our control and do not qualify for refunds.

If you have any questions or concerns regarding your products, please feel free to reach out to us at: hello@provherbs.com

This also applies to shipping-related delays or carrier issues. Once an order has been fulfilled and handed off to the shipping carrier, delivery timelines are outside of our control and do not qualify for refunds.

We pack every item with precision and care to ensure they arrive in good condition. However, in the unlikely case that an item arrives damaged or not as advertised, we will happily provide you with a full refund provided:

• You contact us within 72 hours after receiving your order.
• You include photos and a detailed description in your email so that our team can determine how to best lend a helping hand.
• You provide proof of purchase (e.g. your order number, order confirmation, or email)

You will be notified once your item has been inspected and approved. Your refund or store credit may take between to 3-7 business days to be processed.

Our 90-Day Guarantee

Herbs work gradually, which is why we recommend giving our products a full 90 days. Our guarantee is built around that full course.

How it works

• Use your product consistently, as directed, for at least 90 days from the date your first order was delivered.
• If you’ve completed the full 90 days and haven’t felt a difference, email us at hello@provherbs.com within 30 days of finishing, and we’ll refund your purchase.

Good to know

• The guarantee isn’t a 90-day window to request a refund. It applies once you’ve completed the full 90-day course.
• It covers one guarantee claim per customer / your first order of each product.
• If you’d rather not continue before the 90 days are up, you can return any unopened product within 30 days of delivery for a refund on those items. We’ll send you a prepaid label.